Hospitality and CUlinary Arts Program

HCA 102 – Lodging Operations - 3 Credits

 General Interaction Plan

 

CATALOG DESCRIPTION:		Analysis and evaluation of hotel and motel systems and operations.      Consideration of organizational structure, management   responsibility, property management and security systems.
INSTRUCTOR:		Kristine Ricker Choleva,  Chair of Hospitality and Culinary Arts Associate Professor of Business HolyokeCommunity College 303 Homestead Avenue Holyoke, MA 01040
CONTACT INFO:		Office: Kittredge 513 Phone: 413-552-2565 Email: kcholeva@hcc.mass.edu
OFFICE HOURS:		Vary by Semester.  No office hours during summer months
REQUIRED TEXTBOOKS:		Check-In Check-Out: Managing Hotel Operations, 8/E  Gary K. Vallen, Emeritus, Northern Arizona University Jerome J. Vallen, University of Nevada, Las Vegas ISBN-10: 0132059673 ISBN-13: 9780132059671 Publisher: Pearson Prentice Hall Front Office Management Simulation, Student Edition; David K. Hayes and Allisha A. Miller; Publisher: Pearson Prentice Hall ISBN-10: 0131352318 / ISBN-13: 9780131352315
Supplementary MATERIALS		All students must have internet access as per minimum standards posted on the HCC online learning site webtide.hccdl.org as well as access to the HCC library online.  All students must log into the HCC E-Institute at webtide.hccdl.orgprior to the Friday of the first week of classes in order to participate in the first online exercise.  A substantial portion of the course's materials will be found online, quizzes will be taken online, and all assignments will be uploaded into the course’s WebCT assignment tool.
	COURSE OBJECTIVES:

It is the objective of the course to clearly identify the characteristics of the hotel industry and to provide students with a comprehensive overview of the following areas.

 

§         The Traditional and Modern Hotel Industry 

§         The Structure of the Hotel Industry

§         Reservations Procedures and Technologies

§         Forecasting Availability and Overbooking

§         Managing Guest Service

§         Guest Arrival, Registration and Rooming

§         Room Rates, Billing and Night Audit

§         Cash/Credit Transactions and the City Ledger

§         Technology

 

COURSE COMPETENCIES:

Upon successful completion of the course students should be able to:

 

§         Outline the growth and development of the Hotel Industry

§         Describe the structure of the industry

§         Understand the reservations process

§         Identify current global technologies

§         Complete basic revenue cycle transactions 

§         Understand the hotel revenue cycle

§         Comprehend the social, economic and environmental context within which the industry operates.

INSTRUCTIONAL METHODS  Classroom activities will include lectures on aspects of the course material, current industry readings, and audiovisual presentations that support and enhance lecture presentations.  Students will work in project-based groups in order to facilitate real-life scenarios for problem solving.  Online readings, case studies, discussion, quizzes and research will be utilized.   GENERAL COURSE REQUIREMENTS  In a full semester online course, students should plan on spending no less than 3 hours per week for each course credit, or 9+ hours per week for an average 3-credit class.  Summer courses are completed at two times the full semester pace.   During a full semester the course is broken into two- or three-week modules wherein students are expected to complete two to four chapters of reading, two to four chapter quizzes and one assignment as well as to participate in an ongoing discussion.  Summer modules are generally one week in duration.   It is expected that all students adhere to the college’s academic integrity policy, which is located under Star 3 on HCC’s online learning homepage.        EVALUATION:   Evaluation will vary dependent upon the type of course (online, brick and click or onsite).  The following is an example of the online course evaluation breakdown.

               Quizzes…………………………………………………………….30%

               Hotel Simulation Software............................................................................... 30%

               Assignments and Discussions........................................................................... 30%

               Final Exam............................................................................................................ 10%

 

Quizzes

·         All quizzes are opened at the beginning of the course so that students may work ahead.  Each student may take each quiz twice – his/her average score will be recorded.  

·         Quizzes close on the last day of the learning module, with all the due dates clearly indicated on the calendar.  

·         Quiz make-ups are limited to one per student each semester, and are allowed only with the permission of the instructor.  

 

Assignments

·         Assignments may include end-of-chapter exercises, case studies, marketing planning worksheets and online activities that illustrate a practical application of the textbook concepts.  

·         All assignments are due on the last day of the learning module and as clearly indicated by the course calendar.

·         Assignments must be submitted via the course’s assignment tool (email assignments are not accepted).  

·         Late assignments will be accepted for five days after the due date, with 10% deducted for each day late, and no assignments will be accepted after the 5-day window has closed.  Students wishing to make up points in the assignment area of their grade may do so by completing the extra credit assignments contained within the course.

 

Discussions

·         All students must participate in online discussions, which take place throughout the term.  

·         Discussions are based on textbook and course materials, as well as current industry events and literature available online or through the internet, the publisher’s course pack, and the HCC library.  

·         An initial posting that comprehensively answers the question posed by the assignment will constitute an average grade of no more than eight out of ten points.   The initial post is always due the first week of the discussion. One point per day will be deducted for initial posts not submitted by the due date.

·         Additional points earned for exceptional postings that bring in outside research and appropriately expand the discussion, and/or and participation in further constructive discussion with classmates.  

·         All discussion postings should be treated as college-level assignments; outside research is often necessary and correct spelling, grammar and source citation is required.  

·         Discussions close on the due date clearly listed in the course calendar and late submissions are not credited.

 

Hotel Simulation Software

Students will complete a series of assignments based on the hotel operations simulation and auditing manual.  Time will be spent working on the software both inside and outside of class.  

 

Final Exam

The final exam will be administered during the final exam period as scheduled by the office of the registrar.  Students will have 2 hours to take the test, which may consist of a variety of question styles and may include multiple choice, true/false, vocabulary identifications, short answers, cases, and essays.  There is no make-up for the final exam, and arrangements for alternative testing must be made prior to the exam week.  

 

Participation& Attendance

§          For online courses, timely participation in all assignments will indicate to the instructor that the student is actively attending the course.  For brick and click courses, ten percent of every student's grade is directly tied to attendance and active participation during both in-class and online activities.  

§          The failure of a student to submit two consecutive weeks' assignments will result in the administration of the grade of AW (Academic Withdrawal) regardless of log-on dates.  

§          After the administration of the AW, the student will no longer have access to the course.  

§          Students with planned vacations or short periods of planned absence from the online course should work ahead as most assignments are available at the beginning of the course.  This type of absence will not garner exceptions to attendance or assignment submission policies.  

§          Students who anticipate being unable to participate in class for an extended period of time for any reason should contact the course instructor and be prepared to provide medical/legal documentation. 

§          Students wishing to withdraw from the course should use the form located under Star 3 on the HCC online learning homepage webtide.hccdl.org.   

 

COURSE SCHEDULE

This course is NOT self-paced in either format.

All assignments are due on the dates indicated and in accordance with the course’s late and make-up policies as outlined above.

The course schedule for each term is clearly stated within the course’s syllabus and calendar.  

Students will gain access to the schedule at the beginning of each course.