|
HCA 101 - Introduction to the Hospitality Industry Online Learning Interaction Plan
It is the objective of the course to clearly identify the characteristics of the hospitality industry and to provide students with a comprehensive overview of the following industry areas: § Tourism § Hotel Development and Classification, Rooms Division and Food and Beverage § Restaurant and Beverage Development, Classification & Operations § Managed Services, Recreation and Leisure § The Gaming Entertainment Industry § Meetings, Conventions and Expositions § Marketing, Human Resources and Culture § Leadership and Management § Hospitality Industry Finances and Cost Controls § Hospitality Information Technology COURSE COMPETENCIES: Upon successful completion of the course students should be able to: § Explain the historical development of the hotel, food service and tourism industries. § Describe the emerging corporate and managerial philosophies of the 21stcentury. § Be acquainted with the social, economic and environmental context within which the hospitality industry operates. § To understand the structure, nature and operating characteristics of the different sectors of the hospitality industry listed above. § To obtain an appreciation of the various functions of management and their interrelationship; including marketing, finance, and human resources. § Identify the role of managers in the industry and highlight their unique responsibilities. § Identify emerging trends in all areas of the industry including technology.
Quizzes................................................................................................................... 40% Discussions............................................................................................................ 20% Assignments.......................................................................................................... 20% Final Project or Exam........................................................................................ 20% Quizzes · All quizzes are opened at the beginning of the course so that students may work ahead. Each student may take each quiz twice - his/her average score will be recorded. · Quizzes close on the last day of the learning module, with all the due dates clearly indicated on the calendar. · Quiz make-ups are limited to one per student each semester, and are allowed only with the permission of the instructor. Assignments · Assignments may include end-of-chapter exercises, case studies, marketing planning worksheets and online activities that illustrate a practical application of the textbook concepts. · All assignments are due on the last day of the learning module and as clearly indicated by the course calendar. · Assignments must be submitted via the course's assignment tool (email assignments are not accepted). · Late assignments will be accepted for five days after the due date, with 10% deducted for each day late, and no assignments will be accepted after the 5-day window has closed. Students wishing to make up points in the assignment area of their grade may do so by completing the extra credit assignments contained within the course. Discussions · All students must participate in online discussions, which take place throughout the term. · Discussions are based on textbook and course materials, as well as current industry events and literature available online or through the internet, the publisher's course pack, and the HCC library. · An initial posting that comprehensively answers the question posed by the assignment will constitute an average grade of no more than eight out of ten points. The initial post is always due the first week of the discussion. One point per day will be deducted for initial posts not submitted by the due date. · Additional points earned for exceptional postings that bring in outside research and appropriately expand the discussion, and/or and participation in further constructive discussion with classmates. · All discussion postings should be treated as college-level assignments; outside research is often necessary and correct spelling, grammar and source citation is required. · Discussions close on the due date clearly listed in the course calendar and late submissions are not credited Final Exam or Course Project The final assignment will vary by semester, and may be in the form of either an exam or a course project. A final exam will be open during the last week of classes. Students may take the exam at their convenience, but it may only be taken once. It will consist of a variety of question styles including multiple choice, true/false, vocabulary identifications, cases, and essays. There is no make-up for the final exam, and late submissions will not be accepted. Students will complete a research project based on a city or region's hospitality history and contemporary offerings. Projects will include library-based research as well as online trip planning, and may include a presentation of findings to the class in an online format. Attendance / PARTICIPATION Timely participation in all assignments will indicate to the instructor that the student is actively attending the course. The failure of a student to submit two consecutive weeks' assignments will result in the administration of the grade of AW (Academic Withdrawal) regardless of log-on dates. After the administration of the AW, the student will no longer have access to the course. Students with planned vacations or short periods of planned absence from the online course should work ahead as most assignments are available at the beginning of the course. This type of absence will not garner exceptions to attendance or assignment submission policies. Arrangements for make-up quizzes or tests must be made in advance of a planned absence. Students who anticipate being unable to participate in class for an extended period of time for any reason should contact the course instructor. Students wishing to withdraw from the course should contact Gloria DeFillipo, Dean of Distance Education at 413-552-2236 or gdefillipo@hcc.mass.edu . COURSE SCHEDULE - This course is NOT self-paced. All assignments are due on the dates indicated and in accordance with the course's late and make-up policies as outlined above. The course schedule for each term is clearly stated within the course's syllabus and calendar. Students will gain access to the schedule at the beginning of each course. | ||||||||||||||||||||||||||||||||||||