AOL users of WebCT

If you use America Online (AOL) for web access, you will need to use AOL version 4.0 or higher along with Internet Explorer version 5.0 or higher. WebCT does not recommend using earlier versions of these browsers because many WebCT features will not work with these older products.

Even though WebCT has been tested and verified to work with the AOL browser (it is actaully a modified IE browser), problems sometimes do occur. If you do encounter a problem, please follow the directions below.

DO NOT USE THE AOL BROWSER. Connect with AOL the way you normally do, but then minimize it and use the Internet Explorer browser instead. AOL uses customized versions of Internet Explorer. You will have problems unless you install the full blown version of Internet Explorer.

For best results, perform the following steps:

1. Connect to the Internet using AOL version 4.0 or higher.

2. Open a private chat within AOL or set your AOL preferences to check mail every 10 minutes (not necessary, but this allows the AOL client to remain open without messages asking you if you wish to disconnect once you minimize AOL).

3. Minimize the AOL session.

4. Launch a recommended browser…IE 5.0 or above...or…Netscape 7.0. If you do not have either of these installed, they can be downloaded free from their websites. Make sure this browser is “tuned-up”. This can be done by going to the main E-institute homepage at http://webtide.hccdl.org and clicking on Browser Tuneup on the right hand side under Technical Support.