MyHCC
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Frequently Asked Questions

  1. Can I start my WebCT course at anytime and finish at anytime?

  2. Can I use Word or WordPerfect to write my assignment?

  3. Do I get the same credit for a distance learning class?

  4. Do I need any plug-ins to access WebCT?

  5. How do I attach files in the private mail area of WebCT?

  6. How do I change my file type to an RTF format?

  7. How do I Log Off?

  8. How should my Web browser be configured?

  9. I am having problems connecting with an Internet Service Provider (ISP) outside of HCC, such as with Charter or Comcast Cable modems or from an other university or corporate site. What's the deal??

  10. I can login, but I don't see my classes under my WebCT
    or I see classes that I am not registered for or have taken in the past. Why is this happening?
  11. I can't login to my Email account and/or my password does not work. What should I do?

  12. I can't login What's wrong?

  13. I didn't attend the orientation. Do I need to complete an orientation?
  14. I forgot my Password. What should I do?

  15. I logged into my course and its asking me for a Course Access Code, what is this?

  16. I log in to my WebCT account and do not see any of my courses listed. What should I do?

  17. I need to learn more about using WebCT....what can I do?

  18. I purchased a used textbook. Where do I obtain an access code?

  19. I use AOL to connect to the Internet - how should I connect to WebCT?

  20. I would like information, about other Distance Learning courses offered. Where do I obtain this information?

  21. I would like some General Information the Withdrawal Policy,
    and other Distance Learning information. Where do I go?

  22. I would like to obtain the following.

    • Information about courses offered.
    • Information about transferring credits.
    • Information about how to enroll at Holyoke Community College.
    • Information about counseling.

      Click here for information about this.

  23. Is my computer able to handle WebCT online Courses?

  24. Is Online Learning is for me?

  25. I'm trying to take my Quiz but it won't appear, I keep clicking on it but nothing happens?

  26. My exam is not posted or available. What should I do?

  27. My screen looks funny. I can't see the pages clearly. How do I get help?

  28. Once I'm logged in, what do I do?

  29. Questions about Mail

  30. Questions about My Grades

  31. What are the supported Web browsers to access WebCT?

  32. What if I don't log off at school?

  33. What if I am still having problems with WebCT?

  34. What is the difference between Discussions and E-mail ?

  35. What programs are offered through Holyoke Community College?

  36. When I login to my course at work, it gives me this error "Cannot find server or DNS Error" even though my Username and Password worked fine, what is going on?

  37. Where did all my messages go?

  38. Who do I call if I have a network or software problem?

  39. Why am I having problems using AOL's browser?

  40. Why can't I see my grades? My professor says he has posted them?

  41. Why do I get an error when I attempt to login and my login information is correct?

  42. Why do I get an invalid character error message when I try to send files to WebCT?

  43. When I click on a file posted by my instructor, I do not get the option to Open or Save. Why?

  44. I have Microsoft Word 2007; why can't my Instructor open my documents?